Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem Management assignment groups

Problem Management assignment groups

When you Create a new problem, Assignment Group is a required field. The assignment group that you specify is a list of users who are responsible for a problem.

Administrators define the available assignment groups for problems, tasks, and known errors. It is important to make the same assignment groups available for problems, tasks, and errors. If an assignment group is available for a problem, but not for a task or known error, HPE Service Manager generates an error message when you create a new task or known error record. The user must choose an available assignment group to continue.

To define Problem Management assignment groups, add a list of available groups to the Problem Management Security Profile form. If you do not define Problem Management assignment groups, Problem Management makes all assignment groups available when you create problem, task, or known error records.

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