Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Smart Analytics > Setting up Smart Analytics > Task 2: Enable and configure Smart Analytics in Service Manager

Task 2: Enable and configure Smart Analytics in Service Manager

To enable and configure Smart Analytics, follow these steps:

In Service Manager, set up the connection to the Smart Analytics servers and enable Smart Analytics. See Enable Smart Analytics in Service Manager.

Note If you want to set up an SSL connection, see Configure TSL/SSL for two-way authentication .
Set up data cleansing configuration. See Configure data cleansing.
Configure Smart Ticket. See Configure Smart Ticket.
Configure Hot Topic Analytics. See Configure Hot Topic Analytics.
Set up smart search connectors. See Configure and monitor connectors.
Configure Smart Search. See Configure Smart Search.
Add the "idol.assistant" capability word to the operator records. See Add Smart Analytics capability word for power users.