Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Administrator tasks
- Enable Smart Analytics in Service Manager
- Configure data cleansing
- Configure Smart Ticket
- Configure Hot Topic Analytics
- Configure Smart Search
- Configure and monitor connectors
- Configure an HTTP connector
- Managing Smart Search Knowledgebases
- Customize context-aware search
- Modify Stop Words for IDOL search engine
- Add Smart Analytics capability word for power users
- Configure TSL/SSL for two-way authentication
- Use Smart Analytics Assistant
- Add a new content server
- Modify Smart Search content servers and weight for data
- Remove a content server for Smart Search
- Transfer Smart Analytics intelligence between systems
- Back up indexed data
- Uninstall Smart Analytics
Configure and monitor connectors
User Role: Administrator
To enable search actions among different data sources, you need to configure different connectors and servers, and monitor their working status. You can get the URL information from the respective .cfg file of the connectors after you have configured them on your servers.
To configure and monitor connectors and servers, follow these steps:
- From the System Navigator, click System Administration > Ongoing Maintenance > Smart Analytics > Smart Search.
- Click the Connector Configuration and Monitor link to open the configuration page.
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From the CFS Server tab, a list of all CFS server URLs is provided. You can click the Refresh Status button to refresh the URL list. Connectors need CFS servers to transfer data, so after you add a new connector, the corresponding CFS server information is added to this list.
Note If there two or more connectors that are installed on the same machine and share one CFS server, there is no new URLs added to the list.
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From the SharePoint Connector tab, a list of all connector URLs and their status is provided. You can perform the following actions:
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Add a SharePoint connector: Type a configured SharePoint connector URL here. You can click Test connection to test the URL connection status, and click Add to add this URL to the current list. To get the URL information for the SharePoint connector you have configured, check the following configuration file:
<Smart Analytics Installation>/SharepointRemoteConnector/SharepointRemoteConnector.cfg
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sAMAccountName Field: Choose the field type from the drop-down list. This field is the mapping field of SharePoint and SM users.
- If SharePoint on premise is used, configure this field to the domain account field of the SM operator table.
- If SharePoint Online is used only, there is no need to set this field as operator email field is used for user mapping.
- Delete: Select a SharePoint connector URL and then click this button to delete it from the list.
- Refresh Status: Click to refresh the status of the URL list.
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From the OMNI Group Server tab, a Repository list of all OMNI group servers is provided. OMNI Group Server provides the LDAP configuration information which may be required for SharePoint login. You can also check the target task of a repository and its working status. You can click the Refresh Status button to refresh the URL list.
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From the HTTP Connector tab, a list of all connector URLs and their status is provided. You can perform the following actions:
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Add an HTTP connector: Type a new HTTP connector URL here. You can click Test connection to test the URL connection status, and click Add to add this URL to the current list. To get the URL information for the HTTP connector you have configured, check the following configuration file:
<Smart Analytics Installation>/HTTPConnector/httpconnector.cfg
- Delete: Select an HTTP connector URL, and then click this button to delete it from the list.
- Refresh Status: Click to refresh the status of the URL list.
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From the File System Connector tab, a list of all connector URLs and their status is provided. You can perform the following actions:
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Add a File system connector: Type a new file system connector URL here. You can click Test connection to test the URL connection status, and click Add to add this URL to the current list. To get the URL information for the HTTP connector you have configured, check the following configuration file:
<Smart Analytics Installation>/FileSystemConnector/filesystemconnector.cfg
- Delete: Select a file system connector URL and then click this button to delete it from the list.
- Refresh Status: Click to refresh the status of the URL list.
Note When the fileserver connectors (including CFS server) and the fileserver share folders are on the same machine, Service Manager supports the UNC path (DirectoryPathCSVs=\\path\to\shared\folder) by using the IE browser.
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- Click Save to save your modification.
We welcome your comments!
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