Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Smart Analytics > Administrator tasks > Enable Smart Analytics in Service Manager

Enable Smart Analytics in Service Manager

User Role: Administrator

To enable Smart Analytics in Service Manager and set up connections, follow these steps:

Note When Smart Analytics communicates with Service Manager, only IPv4 is supported and IPv6 is not supported.

From the System Navigator, click System Administration > Ongoing Maintenance > Smart Analytics > Configuration.
Click the Enable Smart Analytics button to enable Smart Analytics.

After you click this button, a message is displayed to state that once you migrate to IDOL, you cannot use SOLR as the search engine any more and you have to log out and re-log in to Service Manager before Smart Analytics is applied.
Click Yes to migrate to IDOL. Your account logs out automatically and you need to re-log in to Service Manager.
From the System Navigator, click System Administration > Ongoing Maintenance > Smart Analytics > Configuration.
Enter the address and port for Smart Analytics server, and then click Test Connection.
Enter the address and port for the default CFS server, and then click Test Connection. This default CFS server is used for Service Manager attachment index.
Enter the address and port for the Image Server, and then click Test Connection.
Click Save.

Once you click Save, all the Service Manager Integration Suite tasks for the Smart Analytics integration are automatically started.