Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Smart Analytics > Administrator tasks > Add Smart Analytics capability word for power users

Add Smart Analytics capability word for power users

User Role: Administrator

To enable power users such as Service Desk Agent or Problem Coordinator to use the Smart Analytics features, you need to add the "idol.assistant" capability word to their operator records. The operators with this capability word can see Smart Analytics menus and use these features.

Note ESS self-service users are able to submit Smart Request records after you enable SM Smart Analytics. No additional capability word is needed.

To add the "idol.assistant" capability word to an operator record, follow these steps:

From the System Navigator, click System Administration > Ongoing Maintenance > Operators.
Enter or select your search criteria, and then click Search.
Select an operator from the record list to view the operator record.
Click the Startup tab.
Add idol.assistant in the Execute Capabilities section.

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