Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Survey > Service Manager Survey > SM Survey administrator tasks > Manage the self-service survey menu

Manage the self-service survey menu

User roles: System Administrator

SM Survey menu is added to out-of-box self-service menus, which allows an end user to view and complete an SM survey. You can update an operator record to grant survey access by assigning the ESSSM-Survey self-service menu.

There are multiple self-service menus available, you can choose to assign only the SM Survey menu to an operator. To do this, follow these steps:

Click System Administration > Ongoing Maintenance > Operators.
Type or select the optional search criteria.
Click Search.
Select an existing operator record.
Click the Self Service tab. Make sure that the operator record has these settings:
- The Self Service Access Only check box must be selected.
- Select or type ESSM-Survey in the Self Service Menu field. In this way, the SM Survey menu is displayed when this user logs on using a self-service URL.
Click Save.

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