Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Data management > Cascade Updates > Cascade Update example

Cascade Update example

In this Cascade Update example DEFAULT HQ has moved and now needs to update all of their contact records to reflect the new location "DEFAULT CORPORATE". Use the Cascade Update Utility to automatically update all DEFAULT HQ contact records when the location has been updated in the DEFAULT HQ location record.

There are two phases to make this happen:

Add a trigger record.
Add a Cascade Update Configuration record.

Set a trigger to monitor the location file and call the RAD application, cascade.update.wrapper, when the location record is updated (After Update) in the location file.
Configure a Cascade Update Configure Record to update the location in all contact records associated with that same location.
Test the Cascade Update.

Send Help Center feedback