Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Data management > Cascade Updates

Cascade Updates

The Cascade Update utility allows Administrators to maintain database integrity and consistency by altering or deleting the data in one or more dependent files to match changes made to data in a source file.

For example, incident records are linked to the contacts table by the contact name (probsummary, contact.name = contacts, contact.name). If someone were to edit the contact record and change contact.name, the associated incident records would lose their link and become orphaned. You could set up a Cascade Update record to monitor the contact.name field in contacts and change the contact.name field in related incident records to match accordingly.

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