Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Manager integration methods and tools
- HPE Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- HPE Project and Portfolio Management Center (PPM)
- HPE Application Lifecycle Management/Quality Center (ALM/QC)
- HPE Release Control (RC)
- HPE Universal CMDB (UCMDB)
- HPE Operations Orchestration (OO)
- HPE Business Service Management (BSM)
- HPE Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
Computer Telephony Integration (CTI) with the Web client
The Service Manager web client can be integrated with a Computer Telephony Integration (CTI) application to automate the creation of interactions.
To support CTI, the web tier URL must have
The web client CTI implementation provides two methods, which use different technologies.
|Method||Technology||Supported functions||Supported browsers|
Uses a Java applet.
For details, see Use the legacy CTI method.
|System event||Internet Explorer, and Firefox|
For details, see Use the new CTI method.
||Internet Explorer, Firefox, and Chrome|
Important Although the legacy method is still supported for backward compatibility, HPE strongly recommends using the new method with Service Manager 9.50 or a later version. This is because the legacy method relies on the browser's ability to support Java applet technology and the new method does not.
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