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- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Portal Administration Guide
- Service Request Catalog Customization Guide
- Service Manager maintenance tasks
- Application setup
- Database administration
- System security
- Encryption of configuration file settings
- Encryption of operator passwords
- Encryption of client keystore passwords
- Randomly generated master keys
- Inactivity timer
- Lockout feature
- System quiesce: Login restrictions
- Mandanten file security
- Multicompany mode
- Script utilities
- Security tables
- Secure Sockets Layer (SSL) encryption and server certificates
- Support of the HTTP Strict Transport Security protocol
- Trusted sign-on
- Common Access Card (CAC) sign-on
- SAML Single Sign-On
- FIPS mode
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
HPE Service Manager includes a number of security options you can configure after installation. The following table lists the security options you can enable or configure from a new development environment installation.
Tip For overall instructions on how to implement your Service Manager environment in a secure manner, see the HPE Service Manager Security Guide.
|Feature||Description||Default state in new installations|
|Encryption of configuration file settings||A security option that protects values listed in the configuration file||Enabled|
|Encryption of operator passwords||A security option that protects the passwords listed in operator records||Enabled|
|Inactivity timer||A security option that automatically closes user sessions that have been idle for a specified period of time (except for those operators who are on the exception list)||Enabled|
|Lockout feature||A security option that automatically disables a user account if the user fails to provide the correct password after a specified number of attempts||Enabled|
|Mandanten file security||A security option that filters the data that operators can see when they query specific files||Disabled|
|Multicompany mode||A security option that filters the company information that service desk technicians see when creating service desk interactions and opening incidents||Disabled|
|Requirements for required SSL encryption||An implementation option that requires SSL encryptions for all connections||Disabled|
|Requirements for required SSL encryption and client authentication||An implementation option that requires SSL encryptions for all connections and validates the client's certificates||Disabled|
|Requirements for required SSL encryption and trusted clients||An implementation option that requires SSL encryptions for all connections and restricts connections to a list of trusted clients||Disabled|
|Script utilities||A security option that enables checksum calculation for Service Manager binaries and data security deletion.||Disabled|
|Secure Sockets Layer (SSL) encryption and server certificates||An implementation option to encrypt communications between your Service Manager server and clients||Disabled|
|Trusted sign-on||An implementation option that enables HPE Service Manager clients to automatically log on using the same authentication information as users entered when they logged onto their client workstation's operating system.||Disabled|
|Common Access Card (CAC) sign-on||An implementation option that enables HPE Service Manager clients to automatically log on using authentication information from the user's personal certificate stored in the user's CAC card.||Disabled|
|SAML Single Sign-On||An implementation option that enables HPE Service Manager clients to log on to multiple web applications through single sign-on based on Security Assertion Markup Language (SAML) authentication.||Disabled|
|FIPS mode||A security option that requires data be encrypted using the FIPS-compliant AES encryption algorithm.||Disabled|
|Tokenization||A security option that enables tokenization in the web client to safeguard sensitive data.||Enabled|
|Enhanced query hash algorithm||A security option that enables the enhanced query hash algorithm.||Disabled|
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