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- Upgrade
- Introduction
- Upgrade the platform components
- Upgrade the applications from a version earlier than 9.50
- Process of a major upgrade
- Upgrade the applications
- Applications major upgrade overview
- Planning an upgrade
- Upgrade tasks on the development environment
- Upgrade tasks on the test environment
- Upgrade tasks on the production environment
- Appendix A: Additional manual migration tasks on Service Manager 9.52 Hybrid
- Appendix B: Data migration
- Appendix C: Run the SQL compare utility
- Appendix D: Troubleshooting
- Appendix E: Mapping between legacy security profiles and current PD security roles
- Upgrade the applications from version 9.5x
- Upgrade the language packs
Upgrade the applications from a version earlier than 9.50
You can use the HPE Service Manager 9.52 Upgrade Utility to perform a major upgrade and upgrade your HPE Service Manager applications from SM9.3x/9.4x to SM9.52.
Important The Upgrade Utility supports language pack upgrade for the following 16 languages: Arabic, French, German, Italian, Japanese, Russian, Simplified Chinese, Spanish, Brazilian Portuguese, Czech, Dutch, Hebrew, Hungarian, Korean, Polish, and Turkish. The content added or updated in SM 9.52 and later releases is localized only for the first eight languages. You can localize the English content for the rest of the languages through self localization.
Topics in this section include:
Applications major upgrade overview
Upgrade tasks on the development environment
Upgrade tasks on the test environment
Upgrade tasks on the production environment
Appendix A: Additional manual migration tasks on Service Manager 9.52 Hybrid
Appendix C: Run the SQL compare utility
Appendix E: Mapping between legacy security profiles and current PD security roles
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