Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change Management categories
Service Manager Categories classify and define the type of change requested. Each category has its own workflow process. The steps of the workflow are represented by the phases and tasks within the phase. Service Manager requires that every change has a change category and phase, but tasks are optional.
Service Manager provides three out-of-box categories you can use to classify the changes in your business. The following table describes the out-of-box Change Management categories.
| Category | Description |
|---|---|
| Change Proposal | A Change Proposal is a high-level description of the suggestion or request for a new or changed service, in order to ensure that potential conflicts for resources or other issues are identified. For example, major changes that involve significant cost, risk or organizational impact are usually initiated by a change proposal. |
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Emergency Change |
Emergency changes are the change processes to be applied in the production environment during emergency situations like service outage. |
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Normal Change |
A Normal Change is a change that is categorized, prioritized, planned and that follows all approvals before deployment. Normal Changes can be further categorized as Major RFC, Significant RFC, and Minor RFC. |
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Standard Change |
A Standard Change is a pre-authorized Change that is of low risk, relatively common and follows a standard procedure. |
