Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Master data management (process ST 3.6)
Master reference data is key data that the Configuration Management System (CMS) depends on and is often provided by different organizational functions, such as human resources management, finance, and facilities. For example, master data can include details about organization units, cost centers, employee data, and locations.
The objective of the Master data management process is to reconcile master reference data managed in other administrations. Modification of this reference data is processed in the (CMS).
Changes in organizational structures, locations, and employee data might result in exceptions or incidents, because existing Configuration Items (CIs) and contracts remain associated with these entities (for example, the retirement of an employee who still has a laptop or mobile phone assigned). Modification of this data must be reviewed and appropriate actions should be initiated.
Details for this process can be seen in the following figure and table.