Knowledge Management Profiles

The Knowledge Management profiles control access to knowledge documents as well as rights for creating, editing, and administering documents.

Within each security profile, there is a direct association between a defined (named) profile and the categories and sub-categories for which the selected capabilities apply. Each security profile maps to a document category or sub-category. A user with that profile has access to the documents specified by the profile-to-category mapping and all subcategories in that branch of the category tree.

Profiles can be modified to select only some of the available capabilities for a profile, effectively creating sub-profiles. For example, some users may not be allowed to publish knowledge documents externally as well as internally.

The out-of-box KM security profiles are briefly described in the following table:

Contribute And Approve Knowledge/Change Request Process

KM Profile

Privileges

DEFAULT

With this profile, a user can search and view externally published knowledge documents for those documents in categories to which this profile has access. They can also submit feedback on these documents.

INTERNAL USER

With this profile, a user can search and view externally published knowledge documents for those documents in categories to which this profile has access. They can also search and view internally approved knowledge documents for those documents in categories to which this profile has access. They can also submit feedback on these documents.

KCS I

Author and contribute knowledge documents.

KCS EDITOR

Editor Author knowledge documents and edit working copy documents in the workflow for those categories to which this profile has access.

KCS II

Author knowledge documents, contribute knowledge documents, edit published documents without placing them in workflow (edit in place), and publish documents internally only. Also, view adaptive learning data when adaptive learning is enabled in the system.

KCS III

Author knowledge documents, contribute knowledge documents, edit published documents without placing them in workflow (edit in place), and publish documents internally and externally. Also, view adaptive learning data when adaptive learning is enabled in the system.

KM ADMIN

Author knowledge documents, contribute knowledge documents, edit published documents without placing them in workflow (edit in place), and publish documents internally and externally. Also, view adaptive learning data when adaptive learning is enabled in the system.