Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Request Review (process SO 3.5)
After a request is fulfilled, the accountable person should review the fulfillment result including the fulfillment costs, whether the fulfillment activities are in line with Service Level Target, and so on.
The following user role can perform Request Review:
- Request Manager
Details for this process can be seen in the following figure and table.
The Request Review workflow is illustrated in the following figure:
Process ID |
Procedure or Decision |
Description |
Role |
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SO 3.5.1 |
Review request fulfillment result |
The Request Manager reviews the request fulfillment result, including the costs for the fulfillment activities, whether Service Level Target has been achieved, and so on. |
Request Manager |
SO 3.5.2 |
Is the fulfillment result satisfying? |
Request Manager decides whether the fulfillment result is satisfying. If yes, go to SO 3.6.1. If no, go to SO 3.4.1 to re-fulfill the request. |
Request Manager |