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Withdraw Interaction (process SO 0.5)

The Withdraw Interaction process identifies the steps to withdraw an interaction.

You can see the details of this process in the following figure and table.

Withdraw Interaction (process SO 0.5) is illustrated in the following figure:

Withdraw Interaction (SO 0.5) process

Process ID

Procedure or Decision

Description

Role

SO 0.5.1 Request for withdrawal The user contact the Service Desk Agent and ask for the interaction to be withdrawn on their behalf by providing appropriate information. Service Desk Agent
SO 0.5.2 Verify the withdrawal request The Service Desk Agent verifies the request to check whether the Interaction can be withdrawn or not. Service Desk Agent
SO 0.5.3 Perform withdrawal activities The Service Desk Agent performs withdrawal activities for the request. Service Desk Agent
SO 0.5.4 Withdrawal successful? If the withdrawal is successful, go to SO 0.5.5. If not, go to SO 0.5.6. Service Desk Agent
SO 0.5.5 Update and close the Interaction The user is informed about the Interaction withdrawal and go to SO 0.4.9 to close the Interaction. Service Desk Agent
SO 0.5.6 Update the user The user is communicated on the reason why the Interaction cannot be withdrawn. The Interaction moves to the previous status and the provisioning continues. Service Desk Agent