Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Withdraw Interaction (process SO 0.5)
The Withdraw Interaction process identifies the steps to withdraw an interaction.
You can see the details of this process in the following figure and table.
Withdraw Interaction (process SO 0.5) is illustrated in the following figure:
Process ID |
Procedure or Decision |
Description |
Role |
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SO 0.5.1 | Request for withdrawal | The user contact the Service Desk Agent and ask for the interaction to be withdrawn on their behalf by providing appropriate information. | Service Desk Agent |
SO 0.5.2 | Verify the withdrawal request | The Service Desk Agent verifies the request to check whether the Interaction can be withdrawn or not. | Service Desk Agent |
SO 0.5.3 | Perform withdrawal activities | The Service Desk Agent performs withdrawal activities for the request. | Service Desk Agent |
SO 0.5.4 | Withdrawal successful? | If the withdrawal is successful, go to SO 0.5.5. If not, go to SO 0.5.6. | Service Desk Agent |
SO 0.5.5 | Update and close the Interaction | The user is informed about the Interaction withdrawal and go to SO 0.4.9 to close the Interaction. | Service Desk Agent |
SO 0.5.6 | Update the user | The user is communicated on the reason why the Interaction cannot be withdrawn. The Interaction moves to the previous status and the provisioning continues. | Service Desk Agent |