Cancel Interaction (process SO 0.5)

The Cancel Interaction process identifies the steps to cancel an interaction.

You can see the details of this process in the following figure and table.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Cancel Interaction (process SO 0.5) is illustrated in the following figure:

Cancel Interaction (SO 0.5) process
Process ID	Procedure or Decision	Description	Role
SO 0.5.1	Verify the Interaction to be cancelled	The Service Desk Agent verifies the User updates to check whether the Interaction can be cancelled or not.	Service Desk Agent
SO 0.5.2	Cancel the Interaction	The Service Desk Agent cancels the Interaction based on User updates.	Service Desk Agent

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