Use > Incident Management > Incident Management user tasks > Incident assignment > Reassign an incident

Reassign an Incident

Part of Workflow(s): Incident Assignment (SO2.2)

Applies to User Roles: Incident Analyst, Incident Coordinator

At times you will need to reassign incident records when an Incident Analyst is unavailable.

To reassign an incident:

  1. Click Incident Management > Incident Queue > By Assignment Group.
  2. Select a list of Incident Analyst assignments for a particular analyst.
    1. Click the list in the View Records for which Assignment Group? field, and then select an assignment group.
    2. Click OK. 
  3. To complete the reassignment of an incident:
    1. Select the incident record to be reassigned.
    2. Clear the assignee in the Assignee field, and then click Fill to select an operator from the list of names to reassign the incident to that person.
    3. Click Save & Exit. 

 

Related topics

Assign an Incident
Incident Assignment (SO2.2)