Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Number control reset application
Resetting the number file at a particular point may be required due to several scenarios, including the following:
- Heavy activity.
- Auditing requirements.
- Dates used as part of the numbering convention.
Number resetting is often performed on a monthly or annual basis, depending on your numbering scheme for that functional area.
The number.reset application is used to force the number file to be reset at a particular time. The application resets the number record to zero (0).
Important Quote and Order line item numbers are stored in the same out-of-box Line Items file (ocml), distinguished by Q for quotes and O for orders. When you reset numbering, you need to take into account whether future records will conflict with current record numbers. The number must be a unique value, as defined in the database dictionary file for each of the ocm files.
A schedule record must be defined to run in any Service Manager background processor. This record should be set to execute the number.reset application.
Reset the number control application
Applies to User Roles: System Administrator
Resetting the number file at a particular point may be required due to heavy activity, audits, or dates used as part of the numbering convention.
Important When you reset numbering, you need to take into account whether future records will conflict with current record numbers. The number must be a unique value, as defined in the database dictionary file for each of the ocm files.
To reset the number control application for the line item environment, order environment, or quote environment:
- Click one of the following to open an application environment record:
- System Administration > Ongoing Maintenance > Environment Records > Request Management Line Item Environment
- System Administration > Ongoing Maintenance > Environment Records > Request Management Order Environment
- System Administration > Ongoing Maintenance > Environment Records > Request Management Quote Environment
- In the Number Controls section, make the necessary updates to reset the numbering in the application environment.
- Click Save.
- Click OK.
