Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Clone Business Process
Concepts
Business processes tailor the approval policies to business needs. A business process along with its parameters make an approval policy.
The Organization Administrator can clone (make a copy of) business processes.
Note It is highly recommended that you immediately clone the Service Manager Service Portal out-of-the-box business process definitions to new names and only edit those copies.
Tasks
To clone a business process:
- From the Launchpad, click the Business Processes application. The Business Processes view is displayed.
- In the Business Processes view, click the vertical ellipses next to the business process that you want to clone and select Clone.
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Fill in the fields in the Clone process dialog:
- Type the Name of the newly cloned business process.
- Optional: Type a Description for the newly cloned business process.
- Click Create in the Clone process dialog to save your changes.
The Business Processes application takes you directly to the Process Editor. To modify the cloned business process, see Use the Service Manager Service Portal Process Editor.
Note You can also clone a business process from the Process Detail view when you click the vertical ellipses and select Clone.
Related Topics