Categories

Note In this release, as the system cannot synchronize changes to catalog items or categories back to Service Manager, we highly recommend that you only create, edit, and remove catalog items or categories in Service Manager instead of Service Manager Service Portal.

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Manager Service Portal.

Categories are used to group catalog items within a catalog. The Organization Administrator uses the Categories application to manage categories.

 

Tasks

Available tasks: