Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Categories
Note In this release, as the system cannot synchronize changes to catalog items or categories back to Service Manager, we highly recommend that you only create, edit, and remove catalog items or categories in Service Manager instead of Service Manager Service Portal.
Concepts
A catalog contains published catalog items for consumer fulfillment in the Service Manager Service Portal.
Categories are used to group catalog items within a catalog. The Organization Administrator uses the Categories application to manage categories.
Tasks
Available tasks:
- View Category Details
- Add Subcategory
- Edit Category Details
- Remove Category – You cannot delete a category that has any catalog items assigned.
- View Categories in Localized Languages