Navigate the UI

This topic introduces the UI components of Service Manager Service Portal Chat.

Chat Button in Service Manager Service Portal

The chat button embedded in Service Manager Service Portal and its various statuses are illustrated in the following screenshots:

Status

Description

Displays a swirling ellipsis when the system is loading to launch Service Manager Service Portal Chat.

Displays the initial status of the chat button. You can click this button to start a chat. See Chat with a Service Desk Agent for more information.

When the End User Chat window is minimized, displays a flashing ellipsis if you are waiting for a Service Desk agent or a Sage to join the chat.
The Service Desk agent's photo / the virtual agent's photo When the End User Chat window is minimized, displays the photo of the Service Desk agent or the Sage who has accepted the chat request.

Chat window

The default Service Manager Service Portal chat window is illustrated in the following screenshot:

Note Depending on the customization in Service Manager, this window may consist of additional fields, check boxes, and drop-down menus.

Callouts

Component

Description
1 Minimize button Click to minimize the chat window. To restore the chat window, click the chat button again.
2 Close button Click to leave the chat.
3 Text input area Type your question in this area.
4 Start chat

Click to start chat after you have typed your question in the text input area.

When you are waiting for a Service Desk agent or a virtual agent to join the chat, this button changes to Cancel Chat and enables you to cancel your chat request.