Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Customize the background, images, and icons
To modify a background image or icon, follow these steps:
- Unzip the
image.zipfile from the Service Request Catalog .war file to some location on your computer. -
Replace the image of your choice with your customized image using the same file name.
Note Any images you place here override the existing out-of-box images. Each of your custom images must have exactly the same name as the out-of-box one.
-
Re-zip the
image.zipfile, and overwrite the version embedded in the Service Request Catalog .war file.Note Make sure there is no sub folder inside the .zip file. Otherwise, the images cannot be recognized.
