Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Miscellaneous tasks
- Enable Knowledge Management
- Configure subscriptions
- Enable Approval Delegation
- Improve SRC performance
- Contact Look up
- Date Time validation
- Update Service Manager lists
- Supporting other locales
- Update Journal Request
- Require Users to Read Catalog Item Details
- Hide user selection options from the item details form
- Enable Line Item Status
- Configure IPv6
- Enable FIPS for Service Request Catalog
- Enable query hash when a hardware load balancer is used
- Common Access Card Introduction
- Type Ahead
- Enable remembering login user name
- Enlarge SRC UI screen size in Internet Explorer
Update Service Manager lists
Service Managerprovides list information to Service Request Catalog that appears in different sections as the user completes a request. The items in the lists are configured in Service Manager. Therefore, if you want to change the contents of certain lists that appear in Service Request Catalog, you must use the Service Manager Windows or Web client to change the appropriate Service Manager record.
The Service Manager Help Server has all the information and steps to make changes to global lists.
- Obtain the URL for the Service Manager Help Server.
- Type or paste it into a browser window.
- Type global lists in the Search area of the Help Server interface to locate all information about these lists.
For Service Request Catalog, you can make changes to these lists:
- Callback Type (to specify the users preferred contact method)
- Interactions Activity Types (such as "Operator update")
- Resolution Code (to categorize the reason for closure)
- Urgency (such as "Critical" or "High")
