Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Dynamic user options in Catalog Items
You can configure Service Request Catalog to use dynamic user options when a user is making a request. Dynamic user options provide a mechanism by which an Service Request Catalog administrator can gather additional information about a catalog item from a user based on some criteria the user previously entered. For example, users might need to have a request fulfilled within a certain time frame. In this case, the Service Request Catalog administrator can implement a check box (for example, one that uses the mandatory condition) that asks users whether they have a such a requirement. If the user does select the check box, another text field may appear (one which uses the visible condition), where the user can enter in such a requirement, specify the date, and so on.
