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    • Deployment architecture
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    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager web tier
    • Install the Service Manager Windows Client
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the Identity Manager (IdM) service
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    • Upgrade the platform components
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    • Upgrade the applications from version 9.60
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    • Computer Telephony Integration (CTI) with the Web client
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  • Administer
    • Configuring installation and setup options
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  • Troubleshoot
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Client Customization Reference
    • Customize the SRC Header
    • Customize the SRC Footer
    • Customize the Dashboard
    • Customize the Services Page
    • Customize the Support Page
    • Customize the Account View Page
    • Customize the Details View Page
    • Customize the Approval History
    • Customize the Request Inbox Welcome Page
    • Customize the Browse Catalog Button
    • Customize "Your Subscriptions"
    • Customize the Approvals Page
    • Customize the Service Approval Details Page
    • Customize the Change Approval Details Page
    • Customize the Quote Approval Details Page
    • Customize the Search Results Page
    • Customize the Request on Behalf Of
    • Customize the Shopping Cart
    • Customize the SRC Settings
    • Customize the Approval Delegation Details Page
    • Customize the Recurring Cost Labels
    • Customize the Login Panel
    • Customize the User Account Settings
    • Customize the Request Summary Panel
    • Customize the Submission Panel
    • Customize the Survey List Page
    • Customize the Survey Details Page
Administer > Service Request Catalog Customization > Appendix D: Styling the interface > Client Customization Reference > Customize the Details View Page

Customize the Details View page

Id Key Value
1. account_view.request_placed_on Request place on …
2. account_view.approvers Approvers
3. account_view.request_by Requested By
4. account_view.contact_info Contact Information
5. account_view.fulfillment_summary.renderer_label.id ID
6. account_view.fulfillment_summary.renderer_label.title Title
7. account_view.fulfillment_summary.renderer_label.status Status
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