Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Client configuration recommendations
There are a number of accessibility tools available from third-party vendors. These tools vary in the disabilities they address and the technology they support. We strive to ensure that our software products do not interfere with the proper functioning of any accessibility product. We test the Service Manager accessible Web client with several screen reader products; however, it is important that users perform due diligence to ensure that any accessibility tools integrate successfully with Service Manager.
Screen readers and the Service Manager web client
The Service Manager Web client conforms to the World Wide Web Consortium (W3C) standards with the following attributes:
- Uses title attributes to convey important information to the accessible user
- Provides information for both images and icons in the software interface with Alt tags
- Provides information for all icons and images with Alt tags in the online help center
You can configure JAWS to read all of the tags in a custom hierarchy. For example, you can configure form fields and links with the Custom Search String to read the texts, titles, and the alternative texts. Other recommendations are:
- Use text/title for all elements except images.
- Configure graphics settings to read only Tagged Graphics.
- Do not use JAWS in the Graphics Mode with the Service Manager Web client.
- Configure buttons to use both Label and Title if different.
Service Manager uses many long titles to describe the action or the result of following a link or button. Forms can be very complex with many form fields and links, resulting in redundant, but necessary, oral descriptions. We recommend that novice Service Manager users slow down the words-per-minute setting until they are familiar with the application. Some out-of-box (OOB) forms may be complex for screen readers. If this occurs, application administrators can re-design complex forms and add accessibility attributes as needed.
The Service Manager9.61 Web client supports all accessible users and is designed to integrate with screen reader assistive technology.
JAWS
Service Manager9.61 supports different browsers; however, Microsoft Internet Explorer provides the best integration with JAWS and the Service Manager accessible web client (accessible.do and accessible_ess.do). Visually or hearing impaired users can use the Service Manager accessible web client with the out-of-box configuration. If you customize the JAWS advanced configuration settings, you can improve the usability and understanding of the application for some users. For more information, see the JAWS documentation. We do not provide third-party technical support.
Caution JAWS is not supported on the Service Manager standard web client or the Windows client.
Note Only the following combination of JAWS and Internet Explorer is supported: JAWS 15 and Internet Explorer 11.