Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Areas of maintenance tasks
- Availability monitoring tasks
- Performance monitoring tasks
- Functional monitoring tasks
- Queue monitoring tasks
- Operations tasks
- Configuration tasks
- Log file configuration
- Configure automated host or servlet restart
- Setup one Service Manager account for each incoming integration
- Configure SSL encryption for Service Manager clients and integrations
- Review security configuration options and the security guide
- Restrict JavaScript access to the operating system
- Encrypt all credentials
- Define batch size for sequential number records
- Set up certExpireWarningDays parameter
- Review known issues
- Fallback strategy tasks
- Documentation tasks
- Change control tasks
- Capacity planning tasks
- Cleanup tasks
- Online support tasks
Configuration tasks
The following table lists maintenance tasks that a System Administrator needs to perform in the Configuration area. For information about other maintenance areas, see Areas of maintenance tasks.
|
Event or frequency |
Task |
Automatable |
|---|---|---|
|
Before going to production |
No |
|
|
Before going to production |
No |
|
|
Before going to production |
Set up one Service Manager account for each incoming integration |
No |
| Before going to production | Configure SSL encryption for Service Manager clients and integrations | No |
| Before going to production | Restrict JavaScript access to the operating system | No |
|
Before going to production |
Review security configuration options and the security guide |
No |
|
After modifying credentials |
No |
|
| Before going to production | Define a batch size for sequential number records | No |
| Before going to production | Set up the certExpireWarningDays parameter | No |
| Before going to production | Review known issues | No |
Related topics
