Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Server log file entries
A server log file entry has the following format:
PID (TID) date time component log-level message
The following is an example:
2276( 8160) 11/10/2013 23:22:26 RTE I User xyz has logged out.
The following table explains each portion of a log entry.
Portion | Description |
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PID |
The process id identifying the servlet |
TID |
The thread id identifying the session thread |
date |
Date when the message was logged |
time |
Time when the message was logged |
component |
The binary component writing the message. Typically, these components are:
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log level |
Information about the severity of the log message:
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message |
Any string, which is typically a single line. Java run-time messages (component: JRTE) may be multi-line (that is, JRTE stack trace messages), in contrast to RTE stack trace messages that are written as a sequence of single-line messages. If the length of a single message exceeds 8000 characters, the message will be truncated. |
Related topics
Service Manager maintenance tasks