Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Creating operator records
Service Manager provides the following methods for creating an operator record:
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Create the operator record from the operator.g form, which enables you to:
- Create an operator record starting from a blank operator record
- Create an operator by copying properties from an existing operator
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Create the operator record from Ongoing maintenance (CAU) User Quick Add Utility, which enables you to:
- Create an operator record starting from a blank operator record
- Create an operator by copying properties from an existing operator
- Create a contact record starting from a blank contact form
- Create a contact by copying properties from an existing contact
Service Manager includes several predefined operator records that you can use as templates to create your own users. Search your operator records to see a complete list of sample operators.
Related topics
Adding users
Checklist: Adding a new user
Controlling user access and security
Defining named users
Operator passwords
Operator records
Operator templates
