Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Stathistory table
The stathistory table updates every time a user logs on to the system. A stathistory record tracks the named and floating licenses on an application basis.
The application creates a new stathistory record daily. If a stathistory record already exists, the record updates. If one does not exist, the application creates a new record. The stathistory record names are:
| Application | License type |
|---|---|
| Application name | - named |
| Application name | - Floating |
For example, to search for floating license Configuration Management records, type: Configuration Management - Floating
Each stathistory record updates with the number of named or Floating licenses used at that moment. The number updates only when it is greater than the number already in the table. This enables the administrator to keep track of the highest number of licenses used at any time.
Related topics
License tracking
Named users
Named users for applications
Self-service licenses
Determine the number of named users available
Make an individual operator a named user
Define named users for applications
Generate a user license report
View the stathistory table
License types
Profile fields for Change Management license tracking
Profile fields for Contract Management license tracking
Profile fields for Configuration Management license tracking
Profile fields for Incident Management license tracking
Profile fields for Problem Management license tracking
Profile fields for Request Management license tracking
Profile fields for Service Desk license tracking
