Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Out-of-box role rights in the Common Configuration area
The Common Configuration area is used to set the permissions that control access to common configurations, including Alert Definitions, Approval Definitions, Assignment Groups, Service Desk/Problem Solution Matching, and Environment.
Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Common Configuration area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Common Configuration area. This table only lists the new security roles that have different settings with the default rights.
Area | Role | View | New | Update | Delete/Close | Modify Template | Expert | Admin |
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Common Configuration | change analyst change | True | True | Always | Always | False | False | False |
change analyst tasks | True | True | Always | Always | False | False | False | |
change approver | True | True | Always | Always | False | False | False | |
change coordinator change | True | True | Always | Always | False | False | False | |
change coordinator tasks | True | True | Always | Always | False | False | False | |
change manager | True | True | Always | Always | False | False | False | |
configuration auditor | True | True | Always | Always | False | False | False | |
emergency group | True | True | Always | Always | False | False | False | |
incident analyst | True | True | Always | Always | False | False | False | |
incident coordinator | True | True | Always | Always | False | False | False | |
incident manager | True | True | Always | Always | False | False | False | |
initiator | True | True | Always | Always | False | False | False | |
operator | True | True | Always | Always | False | False | False | |
problem analyst | True | True | Always | Always | False | False | False | |
problem coordinator | True | True | Always | Always | False | False | False | |
problem manager | True | True | Always | Always | False | False | False | |
reviewer | True | True | Always | Always | False | False | False | |
SD agent/manager | True | True | Always | Always | False | False | False | |
service desk agent | True | True | Always | Always | False | False | False | |
service desk manager | True | True | Always | Always | False | False | False | |
system administrator | True | True | Always | Always | True | True | True | |
Requestor | True | False | Never | Never | False | False | False | |
Request Approver | False | False | Never | Never | False | False | False | |
Request Coordinator | True | False | Never | Never | False | False | False | |
Request Analyst | False | False | Never | Never | False | False | False | |
Request Manager | True | True | Always | Always | False | False | False | |
Request Process Owner | True | True | Always | Always | False | False | False | |
Stock Manager | False | False | Never | Never | False | False | False |