Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Add security roles and settings
Applies to User roles: System Administrator
To create a security role and assign rights and settings, follow these steps:
- Click System Administration > Security > Roles.
- Click New. The Security Role form opens.
- Type the security role name in the Name field.
- Type the security role description in the Description field.
- Click Save.
-
Select the security area.
The Security Rights and Settings form opens.
- Under Rights, select the rights to be assigned to the security role. For example, set Expert rights for the security role. The Expert security right enables the operator to view alert log, opened tasks, affected services, and clocks of change request. It also enables you to set reminders, send notifications, create hot news, and associate change request to changes, incidents, interactions,
- Under Settings, add required settings.
- Under Folders, add folder permissions to the security role.
The out-of-box security folders available in Service Manager are DEFAULT and advantage. You can also create security folders to meet your business needs. By default, all security folders are assigned to a new security role created. Once a role is created and rights are configured, you can modify the security rights for a role within an area.
Related topics
