Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Customize the self-service interface
Applies to User Roles:
System Administrator
You can customize the self-service interface by changing the menu and forms that Service Manager displays to the user.
Task 1: Change the menu record
The self-service menu record contains option numbers, descriptions, and the RAD application called by the option. If you change the contents of the menu record, especially the options, change the corresponding forms to match.
To change the menu record, follow these steps:
- Click Tailoring > Database Manager.
- In the Form field, type menu.
- Click Search.
- Double-click the menu form.
- In the Menu Name field, type ESSSM.
- Click Search to display the self-service menu record.
- If you make changes, click Save.
Task 2: Change the forms
The self-service menu record contains option numbers that correspond to the Button ID on the form. If you changed the options in the menu record, the Button ID on the form must match the associated option number in the menu record.
To change the forms, follow these steps:
- Click Tailoring > Forms Designer.
- In the Form field, type menu.gui.ess.SD.
- Click Search.
- Click Design.
- After you make the changes, click OK.
Related topics
