Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Get started > Accessing Service Manager > Log on from the Windows client

Log on from the Windows client

To log on to the Service Manager from the Windows client, follow these steps:

Contact your system administrator to obtain the following for the Service Manager server to which you want to connect:

The server host name or IP address
The server port number
Your user name and password

From the Windows Start menu, click All Programs > Micro Focus > Service Manager x.xx > Client. This is the default path for the client installation. Your path may be different.
Click File > Connect to display the Connections dialog box. From this window you can choose an existing connection or create a new connection.
- If you want to choose an existing connection, select the connection name, and then click Connect.
- If you want to create a new connection, follow these steps:

Create a connection

Applies to User roles:

All roles

To create a connection, follow these steps:

Click File > Connect > Connections.
Click New to create a new configuration.
Name your new configuration. Choose a name that reminds you what the configuration is for. If you use multiple servers, you may want to include the server name in the configuration name. If you use multiple login profiles, you may want to include the profile name in the configuration name.

For example, name the connection "servername admin" or "servername helpdesk."
Type your user name and password.
Click Remember my password if you want to save your encrypted password.
Click Automatically login if you want to log on to this server each time that you start the client. Omit this step if you want to choose a different server each time you connect to the server.
Type the server host name and the server port number. Contact your system administrator for this information.
Click the drop-down list to choose your language. The server populates the list with its supported languages. The default value is "English."
If you want the configuration to be identified by a background color in the Micro Focus Service Manager client window, click Connection identified by color, and then choose a color.
Click Apply.
Click Connect to connect to Service Manager.

Connections dialog

When you launch the Service Manager Windows client, the Connections dialog box appears. You can use the dialog box to set up new connection shortcuts to the server and to manage existing connections shortcuts.

The Connections dialog box is important if you are an administrator using the Client Packaging Utility to create a single branded installation.

Click the filter button to filter server connections so that only a few connections are displayed or a specific connection is displayed. By typing the beginning letters or complete name of the connection in the filter text box, so only those connections that match what you type appear in the list of server connections.

Note Some options may not be visible on a repackaged client.

The Connection tab on the Connections dialog box has the following options.

Option	Default value	Definition
Name	New_configuration	Type the name of this connection.
Use Login/Password	Enabled	When this option is enabled, Service Manager uses the login name and password information defined in the Connection dialog to create a client/server session.
Use Trusted Sign-on	Disabled	When this option is enabled, Service Manager uses the login name and password information defined in a trusted authentication source, such as Windows Integrated Authentication, to connect to the server.
User name	Windows user name	Type your user name to log on to the named server.
Password	None	Type your password to log on to the named server.
Remember my password	Disabled	Select this option to log on automatically without retyping your user information each time.
Automatically login	Disabled	Select this option to log on automatically when you start the Service Manager client.
Server host name	localhost	Type the name of the Service Manager server.
Server port number	13080	Type the port number assigned to the Service Manager server. The default Service Manager port number is 13080.
Language	None	Choose the language to use for this session. You may want to create session connections in multiple languages if you work with international customers.
Connection identified by a color	Disabled	This option enables you to assign a different color to each connection. By default, all client connections have the same background color as your Windows text editor.
Connection color	None	Choose a standard or custom color from the color palette. Tip A custom color can improve the contrast or identify multiple connections. Lighter colors improve the readability of the forms.

Advanced tab

The Advanced tab on the Connection dialog has the following settings.

Option	Default value	Definition
Compress SOAP messages	Enabled	When this option is enabled, SOAP messages are compressed by using GNU zip (gzip) encoding. Gzip works similarly to WinZip™, a compression utility for Windows. Note You can disable this option globally in the sm.ini file.
Use SSL Encryption	Disabled	When this option is enabled, server’s demonstration certificate is used to encrypt your data when transmitting it. Note You can enable more robust SSL encryption options from the sm.ini file.
Trace SOAP traffic	Disabled	When this option is enabled, the client logs SOAP messages.
Connect to External Load Balancer	Disabled	When this option is enabled, the Windows client supports an external hardware load balancer.

Multiple sessions

Service Manager supports the following login scenarios.

Windows client

After you log in to Service Manager by using the Windows client, you can log in again to the same server with the same (or a different) user name and run multiple concurrent sessions.
After you log in to Service Manager by using the Windows client, you can log in again to different servers with the same (or a different) account and run multiple concurrent sessions.

Each session runs in a separate window. If you disconnect one client/server session, the associated window is closed, but all others remain open until you disconnect the relevant session. When you create a connection profile, you can specify a custom color to easily differentiate one connection from another.