Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Ad hoc groups
An ad hoc group is a query that produces a list of items that is not associated within a hierarchical or peer relationship within Configuration Management. Ad hoc groups can not be related to service level agreements or processes.
An ad hoc group consists of components that you can associate at random, or that have a special relationship. For example, AdHocHardware might be the name of a group of all the Configuration Items (CIs) temporarily assigned to a user to complete a special assignment. By collecting the CIs into an ad hoc group, you maintain a global strategy for addressing and managing the special assignment CIs within the group.
You can move the CIs in an ad hoc group to another group and they are not subject to change control.
Ad hoc group attributes
The following table lists the ITIL attributes of a Configuration Item (CI) in an ad hoc group.
| Attribute | Description |
|---|---|
| CI name | The unique name for the selected CI by type. |
| Comment | Text comments, such as a description of how the selected CI version is different from the former version. |
| Unique ID | A unique number that identifies the CI. For example, a software copy number, a serial number, or an employee ID. |
| Relationships | Describes the relationship of the selected CI to other CIs that are not parent or child CIs. For example, a description might be "uses the xxxx CI," "connects to the xxxx CI," "accesses the xxxx CI," and so on. |
| Type | Describes the CI type with more detailed category information, such as software bundle, hardware device, employee name, or vendor/supplier name. |
