Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Create an on-call schedule
Applies to User Roles:
System Administrator
To create an on-call schedule:
- Click Tailoring > Notifications > Daily On Call Records.
- Fill in the following fields.
Field Sub-field Description Group Name Specify the name of the group. Daily Schedule tab Use this tab to type the schedule for each contact in the group. Contact Type the contact or operator name of the person to receive the notification. Start Time Type the time that the person starts being on call. Type the time in the 24-hour time format. By default, Service Manager treats a blank start time as equivalent to 00:00:00 or midnight. End Time Type the time that the person ends being on call. Type the time in the 24-hour time format. By default, Service Manager treats a blank end time as equivalent to 23:59:59 or one second until midnight. Days of the week Type true for any day that the person is on call, and type false for days the person in not on call. By default, Service Manager treats a blank entry as false. Notify Method Specify the name of the message class used to notify this person. Condition Type trueto enable the notification in all conditions. Type an expression that is true or false to define the condition for notification. Typefalseto disable the notification in all conditions. By default, Service Manager treats a blank entry as true.Local Time Zone Click the drop-down list to select the local time zone where the contact resides. This is optional if all contacts are in the time zone specified in the company record. Exceptions tab Use this tab to define alternative notification methods and conditions during exception dates such as holidays and vacations. Contact Type the contact or operator name of the person receiving the notification. Start Date Type the date and time on which the exception schedule begins. Type the time in the 24-hour time format. By default, Service Manager treats a blank start time as equivalent to 00:00:00 or midnight. End Date Type the date and time on which the exception schedule ends. Type the time in the 24-hour time format. By default, Service Manager treats a blank end time as equivalent to 23:59:59 or one second until midnight. Notify Method Specify the name of the alternate message class used to notify the operator during the exception schedule. Condition Type trueto enable notification in all conditions. Type an expression that is true or false to define the condition when notification occurs. Typefalseto disable notification in all conditions. By default, Service Manager treats a blank entry as true.Replace Daily Type trueto use notification conditions defined only on the Exception tab. Typefalseto use notification conditions defined on the Daily Schedule and Exception tab. By default, Service Manager treats a blank entry as false.Exception Time Zone Click the drop-down list to select an exception time zone if the contact is in a different location temporarily. For example, an operator might be deployed to a customer site for a week. - Click Add.
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