Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install the Service Manager Windows Client
- Meet the Service Manager Windows Client requirements
- Install a Windows Client
- Define a connection from the Windows Client to the Server
- Connect the Windows Client to the Service Manager Server
- Customize images used by the Windows Client
- Customize the Windows Client
- Uninstall the Windows Client or its components
Define a connection from the Windows Client to the Server
The first time you access the Windows Client, the Connections window opens, enabling you to define a connection to a Service Manager host server. You can add and save multiple connection settings from the Connections window.
You must set your connection to an active server process. These are the default settings:
- Client listener on ports 13080 (http) and 13443 (https/SSL) for HTTP clients, including Windows, web, and SOAP-API
- Special listener on port 12690 for SCAuto
- The login account (User name/Password) that you want to define for a new client connection must already exist in Service Manager.
- Service Manager provides an out-of-box login account with System Administrator privileges: System.Admin (with a blank password). You can use this login account the first time you connect to a Service Manager Server. Disable this account or change its password after creating accounts for all of your users. For information about how to create user accounts, see the Service Manager help.
- If the client computer already has a previous version of Service Manager Client installed, all the existing connection settings are still available in the new client version. However, some client settings in certain old versions may prevent Service Manager Client from running. In this case, you must remove the <user_home>\ServiceManager folder on the client computer (where <user_home> is the user profile folder) and restart Service Manager Client. This will remove all client settings and the user has to reconfigure the client.
- From the Windows Start menu, click All Programs > Micro Focus > Service Manager 9.61 > Service Manager Client. The Connections window opens.
- Click New. The Connections window displays a new node in the Connections pane.
- Type or select the connection parameters:
- Click Advanced if you want to set the optional advanced connection options:
- Connect to External Load Balancer: An option that enables the Windows Client to connect to the server through an external hardware load balancer.
- Compress SOAP Messages: An option that compresses SOAP messages using GNU zip (gzip) encoding to reduce the amount of data transmittal to and from the server.
Use SSL Encryption: An option that uses a Secure Socket Layer (SSL) encryption tool to protect your data when transmitting it over the network.
Caution You must define a valid CA certificates file to enable SSL encryption. The client installation includes a sample CA certificate file: cacerts. The cacerts file exists in the <Service Manager installation path>\Client\ plugins\com.hp.ov.sm.client.common_9.61.xxxx folder.
- Trace SOAP Traffic: An option that logs SOAP messages for debugging.
- Click OK to add the advanced features.
- Click Apply to add the connection.
- To add additional connections, repeat steps 2 – 6.
Parameter | Default option | Description |
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Name | New_configuration | The name of this configuration |
User name | User name of the Windows user currently logged on. | The name that you use to log in to the Server |
Password | blank | The password that you use to log in to the Server |
Remember my password | False | An option to tell the system whether to store your password |
Automatically log in | False | An option to log in automatically when you start the Service Manager client |
Server host name | localhost | The name of the server that hosts the Service Manager service |
Server port number | 13080 | The port number that your computer uses to connect with the server |
Language | blank | The language to use for this session (can differ from the language set on the computer) |
Connection identified by a color | blank | An option to change the background color of your connection |