Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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BSM Business Impact Report (BIR)
Micro Focus Business Service Management (BSM) includes a report that you can use to help evaluate the impact of incidents on your business. A Business Impact report displays information about how a CI impacts the Business Services it belongs to. Data about the affected Business Service, Application, and Business Process CIs includes KPI data, over-time data, and SLA data. For example, if a host CI has critical status, you can use the report to display the status of the Business Service CIs to which the host CI is attached.
Incident Management users can launch an impact report from an incident in context with the incident's affected configuration item (CI). Service Desk Agents can validate the updated status of the business impact to categorize and prioritize the incident accordingly.
This integration also supports multi-tenancy. System Administrators can enable multi-tenancy for the integration.
Note
- This integration requires that both Service Manager and BSM be integrated with Micro Focus Universal CMDB (UCMDB) so that configuration items (CIs) can be synchronized between the servers. For details about how to configure an integration from Service Manager or BSM to UCMDB, see Micro Focus CMS and refer to the Micro Focus Business Service Management (BSM) documentation.
- Only one instance of this integration is allowed.
Prerequisites:
- Before end-users can use this integration, System Administrators must add and enable an instance of this integration in Integration Manager (SMIS).
- Optionally, System Administrators can use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.
Related topics
Integration Manager
Micro Focus Business Service Management (BSM)
BSM Business Impact Report integration setup
Add a BSM Business Impact Reports integration
Enable LW-SSO for the Business Impact Report (BIR) integration
Enable multi-tenancy for the BSM Business Impact Report integration
Launch a Business Impact Report from an incident