Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable Case Exchange between two Service Manager systems
This
Note Service Manager must be 9.34 or higher.
Service Manager provides two integration templates for the Case Exchange integration between two Service Manager systems: CaseExchangeSM_SM_Pull and CaseExchangeSM_SM_Push. You can modify these template as necessary. To modify the integration template, follow the instructions in Service Manager Integration Suite (SMIS).
Before you start to set up the Case Exchange integration, we highly recommend that you read the following sections under Case Exchange framework:
- Case Exchange framework features: This section introduces the core features of the Case Exchange framework.
- Enable Case Exchange with another system : This section provides recommendations and general instructions on how to enable Case Exchange with another system.
- Incident exchange scenarios: This section introduces typical Case Exchange use cases.
- Common user tasks: This section introduces the common user tasks that apply to the Incident Management module in the Case Exchange integration.
- System administrator tasks: This section introduces the system administrator tasks in the Case Exchange integration.
