Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Event Services and Service Manager e-mail
The Service Manager Mail Utility checks the operator file for valid operator names before allowing mail to be sent. The Event Services version of this application expands the checking for valid users to those defined in the Service Manager contacts file.
The purpose of checking is to obtain the e-mail address from the e-mail field for the operator or contacts file. If the name for the addressee does not select a record from either file, Service Manager assumes that there is no such addressee and does not send mail. You can override this default by creating a login.event Format Control record and, in the Calculations section, setting the add condition to true and the calculation expression to the following: $email.noaddr.ok=true.
This causes Service Manager to assume that whatever name is passed to the e-mail event as the addressee is the complete e-mail address and attempts to send mail using that address.
Related topics
