Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Integration Instance Information fields
When you add or edit an integration instance, you must verify or complete the following fields on the Integration Instance Information page. The sample values below are given for an instance of the Service Manager to Operations Orchestration integration.
| Field | Sample Value | Description |
|---|---|---|
| Name (required) | SMOO | Name of the integration instance. This field is automatically populated with the information from the integration template and can be modified to suit your needs. |
| Version (required) | 1.0 | Version of the integration. This field is automatically populated. |
| Interval Time (s) (required) | 300 | Enter an interval (in seconds) at which the integration instance is scheduled to run. Note: This field is required only when Category is Schedule-based. |
| Max Retry Times (required) | 3 | Enter a maximum allowed number of retries when a scheduled run of the instance fails. Note: This field is required only when Category is Schedule-based |
| SM Server | localhost | Enter a display name that identifies the Service Manager server machine you are using. |
| Endpoint Server | OO2-SRV | Enter a display name that identifies the endpoint server machine. For example, the display name of the Operations Orchestration server machine for the SM to OO integration. |
| Log Level | INFO | Level of diagnostic information that the Service Manager server logs to the log file directory. The possible log levels are as follows:
The log hierarchy is DEBUG < INFO < WARNING < ERROR. Selecting a log of a higher level can render logs of lower levels invalid. |
| Log File Directory | C:\ Service Manager\server\logs | Enter an absolute path that exists on the Service Manager server, where log files will be stored.
Note: If you enter a directory that does not exist, the log files will get lost. |
| Category | Schedule-based | Indicates whether the integration instance is Schedule-based or UI-based. |
| Shared Scheduler |
The scheduler that the integration instance uses to schedule background processes. Multiple integration instances can use a shared scheduler. When you create an integration template, you can define a default shared scheduler for the instances that are based on the template. All instances that are based on this template can use the same shared scheduler. However, if you create an instance that uses a different scheduler, SMIS creates a new scheduler accordingly. |
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| Run at system startup | selected | Indicates whether the integration instance runs at system startup. If selected, the current integration instance automatically runs when the Service Manager server is started. |
| Description | OO flows linked to SM Knowledge Management. | Description of the integration instance. You can modify the pre-populated text to suit your needs. |
Related topics
Integration Manager
Integration Instance Mapping
