Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Verify the OMi-SM downtime synchronization setup
Applies to User roles: System Administrator
When you have set up the Downtime Exchange integration, you can perform the following tasks to see if you have successfully set up your downtime synchronization.
Task 1: Open a new change of a category that has the final approval phase defined in SMIS
- Click Change Management > Changes > Create New Change.
- Select Hardware for example.
- In the Affected CI field, set the name of the CI to be synchronized. For example:
adv-afr-desk-101
. - Set Scheduled Downtime Start and Scheduled Downtime End to a future time.
- Select the Configuration Item(s) Down checkbox.
- Set other required fields.
- Click Save & Exit.
Task 2: Approve the change at the final approval phase
- Click Change Management > Changes > Search Change and search for the change opened in Task 1.
- Move the Change to the Change Approval phase.
- Log on to Service Manager with user account
Change.Approver
. - Search for the change and approve it.
Task 3: Create new format for the intClipDownTime table
- Click Tailoring > Forms Designer.
- Create a new format for the intClipDownTime table by using the Form Wizard.
- Add all fields to this format.
Task 4: Check the corresponding intClipDownTime record
- From Database Manager, open the format of the intClipDownTime table.
- Click Search to see the record created for this downtime.
-
Check the External Status field:
External Status values Description NULL
The downtime is waiting for final approval, or the scheduler has not proceeded this record yet. 0
(Canceled)The downtime is canceled before being implemented. 1
(Ready)The downtime has been approved and is ready to be synchronized to UCMDB or OMi (RTSM). 2
(Withdrawn)The downtime is approved firstly and then the approval is retracted (withdrawn). Notes:- Only downtime records with External Status
1
can be synchronized. - If the External Status is not
1
, wait some time for background schedulers SLA and SMBSM_DOWNTIME to process this record.
- Only downtime records with External Status
Task 5: Populate downtime from Service Manager to UCMDB
- From UCMDB, run the
CLIP Down Time Population
job and theCI To Down Time CI With Connection
job in a fixed order. - Search for the
adv-afr-desk-101
CI in UCMDB. Check that a corresponding Scheduled Downtime CI is created, and a relationship between the Scheduled Downtime CI and the affected CI is created.
Related topics
Add an integration instance in Service Manager
Tailor Service Manager to handle phase change