Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable multitenancy for Service Manager and UCMDB
Applies to User roles: System Administrator
Note To support multitenancy, both Service Manager and RC must integrate with UCMDB. If you have deployed your RC integration without UCMDB, the multitenancy feature is not available.
To enable multitenancy for Service Manager and UCMDB, follow these steps:
- Log on to Service Manager as a System Administrator.
- Go to System Administration > Base System Configuration > Miscellaneous > System Information Record.
- Select the Run in Multi-Company Mode check box under the General tab.
- Select the Micro Focus Universal CMDB check box on the Active Integrations tab.
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Provide values for the following fields:
Field Description UCMDB webservice URL Type the URL to the UCMDB Web Service API. The URL has the following format:
<UCMDB server name>:<port>/axis2/services/ucmdbSMServiceReplace <UCMDB server name> with the host name of your UCMDB server, and replace <port> with the communications port your UCMDB server uses.
Example:
<UCMDB.hp.com>:8080/axis2/services/ucmdbSMService
UserId The user ID of the user account that has permission to access the UCMDB Web Service API. Password The password of the user account that has permission to access the UCMDB Web Service API. Multi-tenant UCMDB webservice URL Type the URL to the UCMDB Web Service API. The URL has the following format:
<UCMDB server name>:<port>/axis2/services/UcmdbManagementServiceReplace <UCMDB server name> with the host name of your UCMDB server, and replace <port> with the communications port your UCMDB server uses.
Example:
<UCMDB.hp.com>:8080/axis2/services/UcmdbManagementService
UserId The user ID of the user account that has permission to access the multitenant UCMDB Web Service API.
Example: sysadmin
Password The password of the user account that has permission the access the multitenant UCMDB Web Service API.
Example:
sysadmin
Note In the UCMDB webservice URL and Multi-tenant UCMDB webservice URL fields, you do not need to enter http:// or any trailing slashes. You only need to provide the host name, port, and the Web Services API to the Micro Focus Universal CMDB server.
- Click Save.
Related topics
Multitenancy (multicompany) support
Add or update a company record and deactivate tenancy
Re-synchronize a company record with RC
