Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Supported Use Cases
- Enabling ITIL Processes
- Managing Planned Changes
- Managing Unplanned Changes
- Retrieving Service Manager Record Information
- Retrieving Actual State of UCMDB CIs
- Accessing SM CI information in UCMDB
- Retrieving UCMDB Primary CI Change History in SM
- Support of Automated Service Modeling (ASM)
- Centralized CI visualization and impact analysis
Support of Automated Service Modeling (ASM)
Service Discovery in UCMDB Browser enables you to configure and run activities to discover your business services and applications. The discovery process starts from a CI that represents the URL of a specified service, and continues only with other CIs that can potentially be related to the service. This functionality is also referred to as Automated Service Modeling (ASM).
Note ASM is supported only for UCMDB 10.20 or later.
Starting with Service Manager version 9.41, the Service Manager adapters support data push of consumer-provider relationships that are discovered by ASM. The adapters provide an ASM TQL query for push.
Note Only consumer-provider relationships directly pointing from a Business Element CI to a Running Software CI can be pushed. Consumer-provider relationships between a Business Element CI and a Cluster CI cannot be pushed.
Additionally, Service Manager can integrate with ASM so that SM users can access ASM in the context of an affected service in SM. This ability enables SM users to see the tree structure of a service CI and facilitates service modeling in SM.
Note To enable ASM support, you still need to manually tailor related forms in Service Manager. For more information, see the How to Enable ASM Support topic.
