Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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CI Information Usage
When referring to the concept of CI information it is important to make the distinction between a UCMDB CI and a Service Manager (SM) CI. The UCMDB model represents a topology that contains a number of CI types and relationships.
The UCMDB topology can be represented in Service Manager as a single entity. Multiple CIs from UCMDB and their attributes are merged into a single record in SM and the relevant UCMDB attributes are mapped to their appropriate counterparts in the SM record.
The above figure shows the correlation between the UCMDB topological model and its representation of the Computer Instance together with its parallel representation in SM. The SM computer CI contains all of the UCMDB information that is passed through the integration.
In the push flow, in the UCMDB topological view several CIs such as Node, IP, Interface, Location, File System, CPU, Disk Device and their Relationships are converted into a single SM computer record with the IP, MAC Address and Location, File System, CPU and Disk Device attributes.
In the population flow, the conversion is reversed.