Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to Define Population Jobs in UCMDB
A CI/CI relationship population job copies certain types of CIs/CI relationships from Service Manager to UCMDB.
To define a CI or CI relationship population job:
- Log in to UCMDB as an administrator.
- Navigate to Data Flow Management > Integration Studio. UCMDB displays a list of existing integration points.
- Open an integration point.
- Click the Population tab, and add a new job as follows.
Note UCMDB creates several default population and data push jobs when creating an integration point. The following table lists the default population jobs and their queries. If needed, you can create, update or remove queries for each job. For information about tailoring population queries, see Create a Query to Populate the CI Type.
Queries for CI / CI relationship population Integration Job Queries for CI / CI relationship population SM Configuration Item Population job Out-of-the-box, the following queries are available for this job, which populates CI records from Service Manager to UCMDB:
- SM Business Service Population: Populates CIs of the bizservice type.
- SM RunningSoftware Population: Populates CIs of the RunningSoftware type.
- SM Computer Population: Populates CIs of the computer type.
SM Relations Population job Out-of-the-box, the following queries are defined for this job, which populates CI Relationship records from Service Manager to UCMDB:
- SM Biz To Biz With Containment: Populates CI relationships in which a bizservice CI contains another.
- SM Biz To Biz With Usage: Populates CI relationships in which a bizservice CI uses another.
- SM Biz To Computer With Containment: Populates CI relationships in which a bizservice CI contains a computer CI.
- SM Biz To Computer With Usage: Populates CI relationships in which a bizservice CI uses a computer CI.
- SM Computer To Computer With Connects: Populates CI relationships in which a computer CI connects to another.
- Click the New Integration Job button .
- Type a Name for the integration job. For example, CI_Population_Job1.
- Click the Add Query button to add existing queries to the job (see the above table).
- Select the Allow Integration Job to delete removed data check box for the query.
- Click OK to save the job.
- Run the job manually to see if the integration job works properly.
- To populate all relevant data for the job, click the button.
- To populate only CI data changes since the job last ran, click the button.
- Wait for the job to complete, and click the Refresh button multiple times as needed until the job is completed.
Note When the job is completed, the job status becomes one of the following: Succeeded, Passed with failures, or Failed.
- Click the Statistics tab to view the results, and if the job failed, click the Query Status tab and Job Errors tab for more information. For details, see Troubleshooting Population Issues.
- Click OK.
If the job is completed successfully, you can view the transferred CI data in UCMDB and schedule the job so that it can run automatically.