Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Integration Requirements
This section describes the integration requirements when using the ServiceManagerAdapter9.41 adapter.
Supported Product Versions
The supported product versions for using this adapter are listed in the following table.
Important If using UCMDB 11.0, CP 26 is required to integrate UCMDB with Service Manager or other applications.
| Product | Versions | Notes |
|---|---|---|
| Service Manager |
9.41 or later |
To support the embedding of UCMDB Browser's CI Visualization and Impact Visualization widgets in Service Manager, the following product versions are required:
|
| UCMDB | 10.20 or later | |
| UCMDB Browser | Compatible versions for UCMDB |
Setting up Required Components
You must set up the following required components to establish an integration between UCMDB and Service Manager.
- Universal CMDB installation
Add a UCMDB Probe for the population feature if you do not already have one.
- Service Manager installation
Add the UCMDB URL to the System Information Record. See How to Add UCMDB and UCMDB Browser Connection Information.
- Network connection between the Universal CMDB and Service Manager systems.
Deploying an Appropriate Adapter
To use the ServiceManagerAdapter9.41 adapter, all of your Service Manager server, clients, and applications must be version 9.41 (or later). You need to verify your Service Manager applications version and then find the correct adapter.
To to this, follow these steps:
- Log in to Service Manager as a system administrator.
- Enter db in the command line, and press Enter.
- Enter scversion in the Table field, and then click Search.
- Click Search again.
-
Check the Application Version value that is displayed.
- If your applications version is earlier than 9.41, use the ServiceManagerAdapter9.41 adapter.
-
If you are running Service Manager applications 9.41 or later, use the ServiceManagerEnhancedAdapter9.41 adapter.
