Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to Enable Lightweight Single Sign-On (LW-SSO) Configuration
You can enable LW-SSO for the integration so that users can directly view UCMDB CI records from the Service Manager web client by clicking the View in UCMDB button, without providing a UCMDB username and password.
Note LW-SSO is not supported for the Service Manager Windows client.
To enable LW-SSO for the integration:
- For each Service Manager user account that needs LW-SSO, create a user account in UCMDB with the same username. The passwords in the two systems can be different.
- Enable LW-SSO in the Service Manager Web tier. For details, see the Configure LW-SSO in the Service Manager Web tier topic in the Service Manager help.
- Enable LW-SSO in UCMDB. For details, see the Universal CMDB Deployment Guide.
