Performance Implications

Because Service Manager attempts to reconcile CIs with every push, the number of reconciliation fields you have will affect the integration’s performance. The more reconciliation rules you have, the more searches Service Manager must perform to match CIs. To improve the performance of reconciliation searches, you should choose reconciliation fields that are unique keys of the underlying Service Manager table. For example, if you want to reconcile CI records in the device table, use the logical.name field as a reconciliation field because it is a unique key. See How to Add DEM Reconciliation Rules to create a reconciliation rule.